My Crew Healthcare Limited

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: My Crew Healthcare Limited

Provider summary

The provider was registered on: 03/09/2025
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. During the last financial year, training needs were identified through recruitment checks, induction, supervision, spot checks, competency checks, staff feedback, incidents, complaints and changes in people’s needs. A training matrix monitored mandatory training and refreshers. Staff completed relevant training including safeguarding, medication, moving and handling, IPC, health and safety, person-centred care and AWIF where applicable.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. During the last financial year, staff were recruited through adverts, local recruitment routes, referrals and interviews. Safer recruitment checks included ID, right to work, employment history, references, DBS and suitability checks. New staff completed induction, training and shadowing before working alone. Retention was supported through supervision, training, regular communication, flexible working where possible and management support.

Regulated services delivered by this provider

Service name Service type Type of care
My Crew Healthcare Domiciliary Support Service None

Service: My Crew Healthcare

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 03/09/2025
Maximum number of places 0
Partnership Area North Wales
Service Conditions
  • The responsible individual for this service is Nomathemba Nyoni
  • My Crew Healthcare Limited is registered to provide a domiciliary support service in North Wales regional partnership area
How many people in total did the service provide care and support to during the last financial year? 14

Service management

Responsible Individual(s) Nomathemba Nyoni
Manager(s) Maqhawe Nyoni

Service contact details

Service Telephone Number 03300436745
Service Contact Email Address info@mycrewhealthcare.co.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

During the last financial year, we consulted people using the service through day-to-day contact, telephone calls, care reviews, spot checks, and feedback from people and their representatives. As the service only started supporting people during the reporting period, consultation was mainly through direct conversations during visits, follow-up calls after packages started, and review of concerns, compliments or complaints. People were encouraged to share views about care quality, punctuality, communication, visit times, tasks completed, and whether they felt safe, respected and listened to. Where appropriate, relatives or representatives were also involved. Feedback was reviewed by the manager and used to improve the service, including reminders to staff about completing full visit times, communicating delays, checking the home before leaving, and ensuring people do not feel rushed.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £24.50
The maximum hourly rate payable during the last financial year? £24.50

Complaints processed by the service

Total number of formal complaints made during the last financial year 2
Number of active complaints outstanding 0
Number of complaints upheld 2
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 6

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Registered Nurse (First Year in Practice) 1 0
Senior Care Worker 1 0
Care Worker 12 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Registered Nurse (First Year in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Registered Nurse (First Year in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Registered Nurse (First Year in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Registered Nurse (First Year in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Registered Nurse (First Year in Practice) All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Registered Nurse (First Year in Practice) 0 0 0
Senior Care Worker 1 0 0
Care Worker 6 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Registered Nurse (First Year in Practice) 0 1
Senior Care Worker 0 0
Care Worker 0 6

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Registered Nurse (First Year in Practice) 0 1
Senior Care Worker 1 0
Care Worker 6 6

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 0 0
Deputy Manager 0 0
Registered Nurse (First Year in Practice) 0 0
Senior Care Worker 0 0
Care Worker 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Registered Nurse (First Year in Practice) 0 0
Senior Care Worker 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Registered Nurse (First Year in Practice) 9am-5pm
Senior Care Worker 7am-7pm
Care Worker 7am-7pm